Taste is subjective. You may not return e-liquid, liquid products, opened cartridges, powders, crystals, or DIY ingredients for hygienic reasons and therefore it is NON-REFUNDABLE. Rechargeable batteries are NON REFUNDABLE if opened or used.
Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.
Returns are handled on a case-by-case basis and authorized at our discretion. Customers may return UNOPENED and UNUSED items for store credit, within 7 days of purchase. Customers will be responsible for shipping the product back to us. Shipping charges are NON REFUNDABLE/Creditable. Returns/exchanges will incur a 20% Restocking Fee on unopened/unused items. Important: Once you have been approved for a return, you have 7 days to return the item(s) after 7 days we are unable to take the item back.